Norms for processing investor’s service

requests by physical securities holders

As an ongoing measure to enhance the ease of doing business for investors in the securities market, the following norms shall be applicable vide the SEBI Circular dated November 03, 2021:

• Common and simplified norms for processing investor service requests pertaining to the furnishing of PAN, KYC, and nomination details by Registrar and Transfer Agents (RTAs)

• Electronic interface for processing investor’s queries, complaints, and service requests

• Mandatory furnishing of PAN, KYC details and nomination by holders of physical securities

• Freezing of folios without valid PAN, KYC details, and nomination

• Compulsory linking of PAN and Aadhaar by all holders of physical securities

SEBI has introduced the following forms to standardize and simplify the processing of investor services requests by RTAs:

A) Form for availing investor services

The form ISR-1 is applicable for all requests to register PAN, KYC details or changes/update thereof for securities held in physical mode – Form ISR-1

B) Update of signature of securities holder

For updating the signature of the securities holder, the holder/claimant shall furnish the original canceled cheque and banker’s attestation of the signature as per Form ISR-2.

C) Nomination

It is mandatory for all holders of physical securities to furnish PAN, KYC, and nomination details to the RTA. The details of the nomination shall be furnished either through hard copy or electronic mode.